{"id":1001,"date":"2024-12-02T16:09:39","date_gmt":"2024-12-02T15:09:39","guid":{"rendered":"https:\/\/www.nekojimastudios.com\/?page_id=1001"},"modified":"2025-04-28T18:41:59","modified_gmt":"2025-04-28T16:41:59","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.nekojimastudios.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<figure data-neko-block=\"image\" class=\"wp-block-image alignwide size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"187\" data-attachment-id=\"3284\" data-permalink=\"https:\/\/www.nekojimastudios.com\/en\/faq\/blog-image-banner-1\/\" data-orig-file=\"https:\/\/i0.wp.com\/www.nekojimastudios.com\/wp-content\/uploads\/2025\/04\/BLOG-Image-Banner-1.png?fit=2400%2C500&amp;ssl=1\" data-orig-size=\"2400,500\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"BLOG &amp;#8211; Image Banner (1)\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/www.nekojimastudios.com\/wp-content\/uploads\/2025\/04\/BLOG-Image-Banner-1.png?fit=900%2C187&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/www.nekojimastudios.com\/wp-content\/uploads\/2025\/04\/BLOG-Image-Banner-1.png?resize=900%2C187&#038;ssl=1\" alt=\"\" class=\"wp-image-3284\" srcset=\"https:\/\/i0.wp.com\/www.nekojimastudios.com\/wp-content\/uploads\/2025\/04\/BLOG-Image-Banner-1.png?resize=1024%2C213&amp;ssl=1 1024w, https:\/\/i0.wp.com\/www.nekojimastudios.com\/wp-content\/uploads\/2025\/04\/BLOG-Image-Banner-1.png?resize=300%2C63&amp;ssl=1 300w, https:\/\/i0.wp.com\/www.nekojimastudios.com\/wp-content\/uploads\/2025\/04\/BLOG-Image-Banner-1.png?resize=768%2C160&amp;ssl=1 768w, https:\/\/i0.wp.com\/www.nekojimastudios.com\/wp-content\/uploads\/2025\/04\/BLOG-Image-Banner-1.png?resize=1536%2C320&amp;ssl=1 1536w, https:\/\/i0.wp.com\/www.nekojimastudios.com\/wp-content\/uploads\/2025\/04\/BLOG-Image-Banner-1.png?resize=2048%2C427&amp;ssl=1 2048w, https:\/\/i0.wp.com\/www.nekojimastudios.com\/wp-content\/uploads\/2025\/04\/BLOG-Image-Banner-1.png?resize=288%2C60&amp;ssl=1 288w, https:\/\/i0.wp.com\/www.nekojimastudios.com\/wp-content\/uploads\/2025\/04\/BLOG-Image-Banner-1.png?resize=600%2C125&amp;ssl=1 600w, https:\/\/i0.wp.com\/www.nekojimastudios.com\/wp-content\/uploads\/2025\/04\/BLOG-Image-Banner-1.png?w=1800&amp;ssl=1 1800w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Shipping<\/h2>\n\n\n<div class=\"alignnone\"><style>#sp-ea-3256 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-3256.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 1px solid #e2e2e2; }#sp-ea-3256.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-3256.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #444;}#sp-ea-3256.sp-easy-accordion>.sp-ea-single {background: #eee;}#sp-ea-3256.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #444;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1745842069\"><div id=\"sp-ea-3256\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-hover\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card ea-expand sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-32560\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse32560\" aria-controls=\"collapse32560\" href=\"#\" aria-expanded=\"true\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-minus\"><\/i> How much do shipping costs?<\/a><\/h3><div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse32560\" data-parent=\"#sp-ea-3256\" role=\"region\" aria-labelledby=\"ea-header-32560\"> <div class=\"ea-body\"><p>Shipping costs are calculated based on weight directly in the cart, and vary depending on the destination (Italy, EU and non-EU).<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-32561\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse32561\" aria-controls=\"collapse32561\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Where do you ship to?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse32561\" data-parent=\"#sp-ea-3256\" role=\"region\" aria-labelledby=\"ea-header-32561\"> <div class=\"ea-body\"><p>We ship worldwide!<\/p><p>You can view shipping costs in your cart, during checkout. You can also choose between normal and tracked shipping.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-32562\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse32562\" aria-controls=\"collapse32562\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How long does shipping take?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse32562\" data-parent=\"#sp-ea-3256\" role=\"region\" aria-labelledby=\"ea-header-32562\"> <div class=\"ea-body\"><p>Delivery times vary depending on the destination.<br \/>For Italy, 5 to 7 working days.<br \/>For the United States, Canada and South America, 15 to 20 working days.<br \/>For Europe, 10 to 12 working days.<br \/>For all other destinations, 20 to 30 working days.<br \/>Timings may vary due to holidays, strikes and delays beyond our control.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-32563\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse32563\" aria-controls=\"collapse32563\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How do I track my order?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse32563\" data-parent=\"#sp-ea-3256\" role=\"region\" aria-labelledby=\"ea-header-32563\"> <div class=\"ea-body\"><p>We will send you the code and the link to the site where you can track your shipment.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n<h2 class=\"wp-block-heading\">Return<\/h2>\n\n\n<div class=\"alignnone\"><style>#sp-ea-3257 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-3257.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 1px solid #e2e2e2; }#sp-ea-3257.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-3257.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #444;}#sp-ea-3257.sp-easy-accordion>.sp-ea-single {background: #eee;}#sp-ea-3257.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #444;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1745842266\"><div id=\"sp-ea-3257\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card ea-expand sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-32570\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse32570\" aria-controls=\"collapse32570\" href=\"#\" aria-expanded=\"true\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-minus\"><\/i> How do I return an item?<\/a><\/h3><div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse32570\" data-parent=\"#sp-ea-3257\" role=\"region\" aria-labelledby=\"ea-header-32570\"> <div class=\"ea-body\"><p>If you wish to return an item, following the guidelines on our\u00a0<strong><a href=\"https:\/\/www.nekojimastudios.com\/en\/?page_id=1021\">Terms and Conditions<\/a><\/strong>\u00a0page, please contact us by email!<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-32571\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse32571\" aria-controls=\"collapse32571\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How long does it take to process my return?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse32571\" data-parent=\"#sp-ea-3257\" role=\"region\" aria-labelledby=\"ea-header-32571\"> <div class=\"ea-body\"><p>Once we have received the returned goods and checked their condition, we will proceed with the refund.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-32572\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse32572\" aria-controls=\"collapse32572\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I exchange for a different item?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse32572\" data-parent=\"#sp-ea-3257\" role=\"region\" aria-labelledby=\"ea-header-32572\"> <div class=\"ea-body\"><p>Yes, it is possible to make an exchange, but the shipping costs for the return and the new shipment will be at your expense.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p class=\"entry-excerpt\">Shipping Return<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","footnotes":""},"class_list":["post-1001","page","type-page","status-publish","hentry","neko-entry","neko-entry--page","neko-entry--no-thumbnail"],"jetpack_shortlink":"https:\/\/wp.me\/PeqNsu-g9","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.nekojimastudios.com\/en\/wp-json\/wp\/v2\/pages\/1001","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nekojimastudios.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.nekojimastudios.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.nekojimastudios.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nekojimastudios.com\/en\/wp-json\/wp\/v2\/comments?post=1001"}],"version-history":[{"count":11,"href":"https:\/\/www.nekojimastudios.com\/en\/wp-json\/wp\/v2\/pages\/1001\/revisions"}],"predecessor-version":[{"id":3286,"href":"https:\/\/www.nekojimastudios.com\/en\/wp-json\/wp\/v2\/pages\/1001\/revisions\/3286"}],"wp:attachment":[{"href":"https:\/\/www.nekojimastudios.com\/en\/wp-json\/wp\/v2\/media?parent=1001"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}